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Medellin Adventures

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Privacy Policy — Medellin Adventures

Last updated: January 28/2026

At Medellin Adventures, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book our tours.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Billing and payment details
Booking and tour preferences

2. How We Use Your Information

We use your data to:

Process tour bookings and payments
Confirm reservations and send updates
Provide customer support
Improve our website and services
Comply with legal obligations

3. Payment Security

All payments are processed through secure third-party payment providers. We do not store your credit card or banking details on our servers.

4. Data Sharing

We do not sell,share or rent your personal data.

5. Data Protection

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.

Cancellation & Refund Policy (24-Hour Rule)

To ensure fair scheduling and operational planning:

Cancellations made more than 24 hours before the activity qualify for a refund or reschedule.
No refunds will be issued for cancellations made within 24 hours of the scheduled activity.
No refunds will be granted for no-shows or late arrivals.
In case of extreme weather or safety-related cancellations by Medellin Adventures, customers will be offered a refund or reschedule.

By booking a tour on our website, you agree to this cancellation and refund policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:
📧
📞 +57 3164554314

🌐 https://medellinadventures.co